Crystal Stalactites

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By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Anyone can purchase retail products however pro only products require a qualification and proof in the form of your qualification certificate must be shown. We are not liable for any damage or allergiescaused due to inproper application or use of our products. Please read all ingredient labels as we are not liable for any allergies.

Pricing is in Australian Dollars (AUD) and is set, not negotiable.

Shipping

All orders are sent via Australia Post or courier service once full payment has been received. Product will be shipped within 24-48 hours of payment unless you have purchased pre-order items. When you have selected pre-order items your order will not be sent until they are available.

Shipping charges will be calculated at the end of the order before payment.

We only ship within Australia and to New Zealand. 

Delivery times vary depending on location and are out of our control however generally 3-12 business days unless you live in Western Australia. Tracking will be updated to your account.

We are not responsible for any delays for your order while in transit as it is out of control. We have normal parcel post as well as express post options available however flammable goods cannot be sent via Express. If you click Express and there are flammable goods in the order we will automatically change it to normal parcel post and refund you the difference. If you are unsure if you parcel can be sent via Express please email us.

Flammable goods include:

• Nail Polish
• Nail Liquid (Monomer)
• Primer
• Dehydrator
• Acetone
• Cleanser
• Nail Polish Remover
• Nail Gel
• Nail Cleansers

Pickup is by appointment only in Alkimos. Please email us with when you would like to pickup your order. Pickup can be made from 24 hours after you have completed and paid for your order unless you have ordered pre-ordered items as they will not be available until we have received them. We suggest you make an order for the available products separate to the pre-ordered items.

Payment
We accept: Visa/Mastercard, Bank Transfer, Paypal, Afterpay, Laybuy, Klarna and Zippay only.

Returns
We do not accept returns/exchanges. If you have received your order and items are missing or damaged please contact us within 3 business days. We will not be liable for missing items after that timeframe. If item is damaged or defective we require reasonable evidence (photo/video).

FAQ

Can I view or try the product before I buy?
You sure can by contacting us and arranging a time to come visit us in Alkimos. We have all of it opened ready for you to try.

How can we contact you?
You can contact us via email at enquiry@prettynailco.com.au, via Facebook/Instagram @prettynailco or via text message 0420224808. You can try call us however we are very busy so if we do not answer please leave a clear voicemail with your full name, phone number and enquiry and we will get back to you within 48 hours.

Where are you located?
Alkimos, Western Australia

Do you post internationally?
Yes we post to New Zealand residents.

Contact Us
Email: enquiry@prettynailco.com.au

Facebook or Instagram: @prettynailco.au

Phone: 0420 224 808

*please note it may take 24-48 hours to answer your enquiry however we will endeavour to get back to you within 12 hours.

Social Media

www.facebook.com/prettynailco.au

www.instagram.com/prettynailco.au